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Frequently Asked Questions

How to book?

Fill out our form and we will respond to your request immediately. We also provide an email and phone number for direct contact in case of any website errors.

What vehicles do you offer?

Can I book transport for excursions?

Our core service provides transfers from Malaga Airport to any destination, but we also organize personalized transport for your family, business, or leisure trips.

Is there free cancellation?

You don't need to pay anything to confirm your reservation. You will pay the driver directly according to the official regulated rates for your trip. Therefore, please let us know at least 24 hours in advance if you need to cancel.

Does the driver speak English?

Yes, all our drivers are proficient in English. In case of any misunderstanding, our support line is always available to help clarify things with your driver.

Can I book for a large group?

Of course! We adapt our transport and pricing based on the group size and your specific needs.

We work with officially licensed taxis. Our fleet includes vehicles of various sizes to meet special requirements, all offering maximum comfort and personalized service.

Destinations and Routes

Do you make intermediate stops? Private transfers go directly to your accommodation. If you need an extra stop (e.g., to pick up keys or shop at a supermarket), please request this when booking.
What time should I schedule my pick-up for the airport? We recommend scheduling your pick-up 3 hours before international flights and 2 hours before domestic flights, taking into account travel time and potential traffic delays.

Pick-up and Meeting Point

Where will the driver be waiting for me? At the airport, your driver will be waiting in the arrivals hall after you collect your luggage, holding a sign with your name. For hotel pick-ups, the driver will wait at the main entrance or in the lobby.
What happens if my flight is delayed? We monitor your flight status in real time. If your flight is delayed, we will automatically adjust the pick-up time at no extra cost.
How long will the driver wait for me? For airport pick-ups, we include a complimentary waiting time (usually 60 minutes) from the moment your flight lands. For hotel transfers, the waiting time is typically 15 minutes.

About the Vehicle and Passengers

Is the transfer private or shared? All our transfers are private and provided by officially licensed taxis.
Do you provide child seats or assistance for people with disabilities? Yes, as long as they are requested at the time of booking.
How much luggage can I bring? Generally, one large suitcase and one carry-on bag are allowed per passenger. If you are carrying special luggage (golf clubs, surfboards, or bicycles), please inform us when booking so we can assign the appropriate vehicle.

Booking and Payment

How far in advance should I book? We recommend booking at least 24 to 48 hours in advance. For last-minute bookings, please contact us directly to check availability.
Can I cancel or modify my booking? Yes, you can cancel or modify your reservation free of charge. We kindly ask that you do so at least 24 hours before the scheduled service.
How do I make the payment? We offer secure payment via credit/debit card, and we also accept cash. Payment is made directly to the driver.

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